Complaints & Grievances
At MACHS, our commitment to our students is unwavering. We deeply care about your well-being, success, and overall experience. Your satisfaction is our priority, and we take every concern you raise to heart.
We want you to know that your voice matters. If you have complaints or grievances, rest assured that we take them seriously. We believe in open communication and transparency, and we’ve established dedicated channels, such as SM@X, to address your concerns promptly and effectively.
Our goal is to create a supportive and nurturing environment where you feel heard and understood. We are here to listen, learn, and take necessary actions to ensure your journey at MACHS is a positive and enriching one. Your feedback helps us continually improve our services and policies, reflecting our commitment to providing the best possible experience for you.
For suggestions and ideas, we encourage you to reach out via the email suggestion@machs.edu.sa. Remember, your success is our success, and your concerns are our opportunities for growth. Together, we build a stronger community driven by care, respect, and mutual understanding.